General conditions of sale

Contract of mail order sale concluded via Internet between the company apis civi sarl owner of the site and any purchaser, physical or moral person wishing to acquire goods.


The present conditions aim at defining the rights and obligations of the parties within the framework of the on-line sale of goods proposed by the seller apis civi sarl to the user of the site.


Acceptance of the purchase is made by the customer entering an order form containing all references, characteristics and prices of the items as well as the inherent postage and packaging costs. The delivery of the goods will be made only when the payment is acknowledged and accepted by the bank.
The company apis civi sarl presents on its web site the products to be sold with the necessary characteristics which make it possible to respect the article l111-1 of the code of the consumption, which envisages the possibility for the potential consumer to know before the final order taking the essential characteristics of the products which he wishes to buy.
The offers represented by apis civi sarl are valid only within the limits of available stocks. The company apis civi sarl reserves the right to modify the assortment of the products according to the constraints imposed by its suppliers.
Customers guarantee that they are fully entitled to use the bank card and that this bank card gives access to sufficient funds to cover all costs resulting from the sale of products on the online shop of the company apis civi sarl. Only the persons legally able to subscribe contracts concerning the goods and the services proposed on the site can order on the site of the company apis civi sarl
The final validation of the order associated with the identification procedure constitutes a signature between the parties having the same value as a handwritten signature (law of 13 March 2000 on electronic signature) which cannot be questioned, with the exception of the user's right of retraction and out-of-stock items.

A confirmation email is sent to the customer for conclusion of the order which is then recognized firm and definitive. The conclusion of the purchase takes place after the postal services have handed over the order. Date recorded by systematic monitoring and after a period of 7 days following delivery.
The sale will be considered final only after sending a confirmation e-mail to the address indicated by the user on the order form, and collection by apis civi sarl of the full amount of the order.
Apis civi sarl makes a commitment to honor the orders received on the site only within the limit of the available stocks of the products. In the absence of availability of the products, apis civi sarl commits itself to immediately inform the user, who will then have the possibility to cancel his order or to choose another product.
For lack of payment, erroneous address or other problem on the account of the user, apis civi sarl reserves the right to block the order until resolution of the problem.

The computerized registers, preserved in the computer systems of the company apis civi sarl under reasonable conditions of safety, will be considered as proofs of the communications, the orders and the payments intervened between the parts. The filing of the purchase orders and the invoices is carried out on a reliable and durable support which can be produced as proof.

The order accepted by apis civi sarl under the conditions of sale previously defined, will be carried out within an average of 5 working days and within a maximum of 30 days - postmark being taken as proof - only on the geographical zones which we serve (to date metropolitan France). The user will be informed by an email of the validation of his order in which he will be given a unique order number. This order number refers to the following data: total amount and details of the order, VAT and TT prices, as well as the amount of delivery charges, the means of payment, the billing address and delivery address, the identity and references of apis civi sarl
In case of unavailability of the product ordered, in particular because of our suppliers, the customer will be informed as soon as possible and will have the possibility to cancel his order. The customer will then have the choice to ask either for the refunding, if necessary, of the sums paid in the 30 days at the latest of their payment, or an exchange of product of characteristics and equivalent price, if the company apis civi sarl is able to get it.
In the event of impossibility of exchange, the company apis civi sarl reserves the right to cancel the customer's order and to refund the sums paid. The information on the availability of the products being transmitted by our suppliers, the unavailability of the product could not engage the responsibility of the company apis civi sarl nor open right has damages for the customer.


Apis civi sarl is committed to describe with the greatest exactitude the products sold on its site. However, the photographs, product sheets or graphics illustrating each product are not contractual. If errors appear there, the responsibility for apis civi sarl could not be committed the company apis civi sarl makes a commitment to make its best efforts to correct as soon as possible the errors or omissions after having been informed.
Apis civi sarl would not be held responsible for the inexecution of the contract concluded between in case of stock shortage and unavailability of the product, force majeure, disruption or total or partial encumbered in particular of the postal services and means of transport and/or communications, floods.


Any error in the delivery will be rectified by us as soon as possible and at our expense. However, we will not be held responsible for any delay or failure to deliver due to the sole fact of "the post office", or any unforeseeable event.
By placing an order on the site, the customer implicitly acknowledges having read our general terms and conditions of sale.


The prices are displayed in euros all taxes included. Prices are not final and may vary according to suppliers. The prices indicated do not include transport costs. They are valid only at the date of the sending of validation of the order by the customer.
Any change in the VAT rate will be automatically reflected in the prices.


The only way to pay for your order is by credit card (Visa, MasterCard). Availability and shipping times are to be recalculated from the date of receipt of payment.
The company apis civi sarl reserves the right to suspend any management of order and any delivery in the event of non-authorization of payment on behalf of the officially accredited organizations or in the event of non-payment.
The company apis civi sarl reserves in particular the right to refuse to carry out a delivery and to honour an order emanating from a consumer who would not have completely or partially a preceding order or with whom a litigation would be in the course of administration.
The company apis civi sarl preserves the full and whole property of the products sold until the collection of all the sums due by the customer within the framework of his order, expenses and taxes included/understood.
The transfer of ownership of a good purchased from the company apis civi sarl by the consumer to a third party, will not be supported by the company apis civi sarl. Only the original purchaser of this good can claim to reach the clauses of the present general conditions of sale.


The customer's personal data (name, company name, address...) which are necessary to process orders, are guaranteed confidential and can be modified or deleted by the customer from his user account by virtue of the law "informatique et liberté" n° 78-17 of 06 January 1978.


Any disputes if they can not be resolved amicably will be the responsibility of the Commercial Court of Paris.


Apis civi sarl is committed to dispatching the order within an average time of 5 working days and within a maximum time of 30 days - postmark being taken as proof - only on the geographical zones which we serve (to date metropolitan France).
The products are delivered to the address indicated by the consumer on the order form. The customer must check the exhaustiveness and the conformity of the information which he provides to the company apis civi sarl. This last would not be held responsible for possible errors of seizure and the consequences in terms of delay or error of delivery. In this context, all the expenses incurred for the forwarding of the order will be entirely at the customer's expense.
The company apis civi sarl would not be held responsible for delays in delivery due to errors or disruptions attributable to the carriers (total or partial strikes in particular of the postal services and means of transport and/or communication).
The consumer is held to check the state of the packing and the goods has the delivery and to announce the damage due to the conveyor on the delivery order, as well as has the company apis civi sarl, within two working days.


Lost or damaged package
In the event of loss or damage of the parcel, the customer must inform apis civi sarl within 3 working days by e-mail to:, as well as the carrier by means of a complaint/claim, filed in duplicate of that of apis civi sarl in his post office by registered letter with acknowledgement of receipt. The buyer must send a copy of this letter to the following address: apis civi sarl, 4 rue de suez, 75018 paris.
In case of loss of package, you are fully refunded (including postage) within the time period during which the post office investigates (between 1 and 2 months). No claim will be taken into account if the tracking of the post office indicates that you have received your package.

In the case where a product would be missing in spite of all the precautions taken by apis civi sarl or defective following transport, the purchaser will have imperatively to notify apis civi sarl, the very day of the reception or at the latest the first working day following the reception, either by mail to the address of apis civi sarl, 4 rue de suez, 75018 paris, or by e-mail any complaint formulated after this time will be rejected and apis civi sarl will be released from any responsibility.
Apis civi sarl reserves the possibility of asking the purchaser to return the defective product (the carriage costs will then be the responsibility of apis civi sarl and we will send a colissimo return form to be stuck on the return parcel).
If the above-mentioned conditions are met, apis civi sarl will then proceed either to the exchange or refund of the defective product, or to the reshipment of the missing product (subject to the merits of the buyer's request and available stocks).
Any return must be preceded by the prior agreement of apis civi sarl and the attribution of a return number.


Metropolitan France: 6 € - free from 60€ - delivery time observed: 2 to 3 working days.
In France, shipping is free for all orders over 60 € so take advantage of it!

Dom: 15 € - free from 120€ - delivery time observed: 5 to 6 working days.
Tom: 29€ - free from 200€ - delivery time observes: 5 to 6 working days.

Europe & international : 19€ - free from 120€ - delivery time observed : about one working week. delivery time: about one working week. Contact
Shipping fees include packaging, handling and postage.
The standard shipping method is the max cardboard letter, delivered without signature but with tracking. However, this mode of shipment may vary depending on the number of products and their size. Thus, orders can also be sent in bubble envelopes or parcels.
Each order is distinct and corresponds to a separate shipment with the shipping costs corresponding to each of them (it is not possible to group several orders placed on the same day).


In accordance with the provisions of articles l. 121-21 et seq. of the French Consumer Code, the customer has the right to retract, without having to justify reasons or pay penalties, during a period of fourteen (14) days from the date of physical receipt by him or the third party designated by him, other than the carrier, of the last of the products ordered. To exercise his right of withdrawal, the customer must notify his decision to withdraw in writing to "a beekeeper near you", within fourteen (14) days by email to
The customer is a natural person who acts for purposes which do not fall within the scope of a commercial, industrial, craft or liberal activity.

The customer must return the product(s) without undue delay and, in any event, no later than fourteen (14) days following the date of communication of his or her decision to withdraw to the following address: apis civi sarl, 4 rue de suez, 75018 paris.
The return is at the expense and risk of the customer. Only products that have been returned by the customer within fourteen days of the communication of his decision to withdraw, in their original packaging and on the condition that they are suitable for re-marketing, will be taken back. The products must not have been opened or opened.

In the event of exercising the right of withdrawal, apis civi sarl will refund - within fourteen (14) days of receipt of the product(s) or of the provision by the customer of proof that the product(s) has (have) been dispatched before the expiry of the fourteen day period following the withdrawal (the date chosen being that of the first of these facts) - all payments received from the customer, including the delivery costs paid with the order. Reimbursement shall be made by bank transfer or cheque or, if the time limit of the payment platform allows it, to the customer's credit card.

In accordance with Articles l. 121-21-8, 3°, 4° and 5° of the French Consumer Code, it is reminded that the right of withdrawal cannot apply to contracts relating to :
1) on the supply of goods made to consumer specifications or clearly personalised: this applies in particular to all your customised orders and for personalised labels.
2) on the supply of fresh products (royal jelly, fresh pollen) and perishable goods (gingerbread).
3) on the supply of goods which are unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.


The information of the personal information collected within the framework of the remote sale is obligatory, this information being necessary for the treatment and the delivery of the orders as well as for the establishment of the delivery orders. Failure to provide this information will result in the automatic rejection of the order.
This data is necessary to process your order and to follow up our commercial relationship.In accordance with the law n°78-17 of January 6, 1978 on data processing, data files and individual liberties, the buyer has a right of access, rectification and opposition on the data concerning him/her with apis civi sarl via the e-mail address
Apis civi sarl undertakes not to communicate to a third party the contact details of its users.


In accordance with the provisions of Law No. 98-536 of 1 July 1998, transposed into the Intellectual Property Code of Directive 96/9/CE of 11 March 1996 concerning the legal protection of databases, apis civi sarl is the producer and owner of all or part of the databases making up the present website. By accessing this site, the customer acknowledges that the data composing it is legally protected and, in accordance with the provisions of the above-mentioned law of 1 July 1998, is prohibited in particular from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on all types of media, by all means and in all forms, all or part, qualitatively or quantitatively substantial, of the basic content appearing on the site to which he accesses.


The company apis civi sarl reserves the right to modify the general conditions of sale of products on the online shop of its website.
In the event that any of the terms of the general terms of sale would be considered illegal or unenforceable by a court decision, the other provisions will remain in force.
This site is published and distributed by the company
Head Office : 4 rue de suez, 75018 paris
E-mail :
Site :
Phone : 06 20 96 78 97
Director of Publication : Brienda olvera
Share capital : 2000 euros
Immatricule au rcs de paris
N° tva intra-communautaire : FR23 824221840